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New registration journey trialled by two national infrastructure applications, with more to follow

Posted by: , Posted on: - Categories: Applications, Digital, Service improvement

Simone Wilding, Head of Operations and Applications Service owner, outlines the latest work on our new online service for nationally significant infrastructure project (NSIP) applications.

Virtual casework events: Planning for the future

Posted by: , Posted on: - Categories: Appeals, Applications, Digital, Examinations, Service improvement
Planning inquiry taking place in a council chamber

Rebecca Phillips writes about the future of casework events and reflects on what we’ve learned from the Covid-19 pandemic when our hearings and inquiries moved online. Rebecca leads the work to create a sustainable and robust ‘operating model’ for the future.

Improving our appeals service: Working wider

Posted by: , Posted on: - Categories: Appeals, Digital, Service improvement
Laptop showing appeals service web page

Stephen Read explains how we have developed the new Appeals service to look at the planning appeal journey and the work we are doing to link up with other projects in the wider planning sector. He also invites planning agents who make planning appeals on behalf of clients to help with our user research.