Oliver Blower (Applications Service Manager) leads the improvements to the Inspectorate’s applications service. In this post he explains the developments being made to the online service for nationally significant infrastructure projects.
Simone Wilding, Head of Operations and Applications Service owner, outlines the latest work on our new online service for nationally significant infrastructure project (NSIP) applications.
Head of operations Simone Wilding explains why passing the government service standard is good news for the Inspectorate’s applications service, and shares early previews of it in action
Rebecca Phillips writes about the future of casework events and reflects on what we’ve learned from the Covid-19 pandemic when our hearings and inquiries moved online. Rebecca leads the work to create a sustainable and robust ‘operating model’ for the future.
Today, 23 June, is Public Service Day. To mark this important day, inspectors Menaka Sahai, Heidi Cruickshank and Richard Schofield share their thoughts on why they became an inspector and how the public service that they deliver is important for the nation.
Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.
Graham Stallwood reflects on the changes we made to keep casework moving during the Covid-19 pandemic, and looks to how we might operate in the future.