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Service improvement

Improving our appeals service: Working wider

Posted by: , Posted on: - Categories: Appeals, Digital, Service improvement
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Stephen Read explains how we have developed the new Appeals service to look at the planning appeal journey and the work we are doing to link up with other projects in the wider planning sector. He also invites planning agents who make planning appeals on behalf of clients to help with our user research.

The path to better customer service starts with listening, understanding and acting on feedback

Posted by: , Posted on: - Categories: Appeals, Performance, Service improvement
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Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.