Head of operations Simone Wilding explains why passing the government service standard is good news for the Inspectorate’s applications service, and shares early previews of it in action
Rebecca Phillips writes about the future of casework events and reflects on what we’ve learned from the Covid-19 pandemic when our hearings and inquiries moved online. Rebecca leads the work to create a sustainable and robust ‘operating model’ for the future.
Stephen Read explains how we have developed the new Appeals service to look at the planning appeal journey and the work we are doing to link up with other projects in the wider planning sector. He also invites planning agents who make planning appeals on behalf of clients to help with our user research.
Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.
Martin O’Brian is Head of Digital at the Inspectorate. In this blog post he looks at what lessons we have learned during the pandemic from a digital perspective.