Never mind the quality, feel the width
Richard Schofield, Head of Inspector Profession, asks the question 'what is a “quality” decision?' and invites feedback on how we should define our approach.
Performance
The path to better customer service starts with listening, understanding and acting on feedback
Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
We’ve kept casework moving during the pandemic, but what’s next?
Posted by:
Graham Stallwood, Posted on:
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Categories:
Appeals, Applications, Coronavirus, Examinations, Performance
Graham Stallwood reflects on the changes we made to keep casework moving during the Covid-19 pandemic, and looks to how we might operate in the future.