Service improvement

More than half of all English local authorities are now using the new Appeal a Planning Decision Service 

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With the introduction of the new Appeal A Planning Decision Service, the Appeals Casework Portal closure will be happening by April 2026. What does this mean for appellants and LPAs?

Appeals Service: London Borough of Barnet pilots new Householder Appeals system

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Aerial view of residential area. Text over says "London Borough of Barnet takes flight with new Householder Appeals system."

Oliver Blower and Tom Sedgman are leading the improvements to the Planning Inspectorate's Applications and Appeals Service. In this post, they are announcing an exciting milestone in our ongoing efforts to modernise the appeals process.

National Infrastructure Applications Service improves user experience with launch of examination stage

Posted by: , Posted on: - Categories: Applications, Digital, Service improvement
Person looking at a mobile phone showing the applications service documents page

Oliver Blower (Applications Service Manager) leads the improvements to the Inspectorate’s applications service. In this post he explains the developments being made to the online service for nationally significant infrastructure projects.

New registration journey trialled by two national infrastructure applications, with more to follow

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Simone Wilding, Head of Operations and Applications Service owner, outlines the latest work on our new online service for nationally significant infrastructure project (NSIP) applications.

Virtual casework events: Planning for the future

Posted by: , Posted on: - Categories: Appeals, Applications, Digital, Examinations, Service improvement
Planning inquiry taking place in a council chamber

Rebecca Phillips writes about the future of casework events and reflects on what we’ve learned from the Covid-19 pandemic when our hearings and inquiries moved online. Rebecca leads the work to create a sustainable and robust ‘operating model’ for the future.