Exploring how technology can support us in applying our professional judgement

Posted by: , Posted on: - Categories: Innovation
The words AI within a brain shape, with related words surrounding the brain

Could artificial intelligence bring efficiency savings, freeing up valuable time to focus on what matters most – quality decision-making? Claire Hamar, Head of Innovation and Improvement at the Inspectorate, explains more about a new project to explore the potential of artificial intelligence

Virtual casework events: Planning for the future

Posted by: , Posted on: - Categories: Appeals, Applications, Digital, Examinations, Service improvement
Planning inquiry taking place in a council chamber

Rebecca Phillips writes about the future of casework events and reflects on what we’ve learned from the Covid-19 pandemic when our hearings and inquiries moved online. Rebecca leads the work to create a sustainable and robust ‘operating model’ for the future.