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The path to better customer service starts with listening, understanding and acting on feedback

Posted by: , Posted on: - Categories: Appeals, Performance, Service improvement
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Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.

Public service: A duty worth celebrating

Posted by: , and , Posted on: - Categories: Appeals, Applications, Examinations, Public service
United Nations Public Service Day 23 June

Today, 23 June, is Public Service Day. To mark this important day, inspectors Menaka Sahai, Heidi Cruickshank and Richard Schofield share their thoughts on why they became an inspector and how the public service that they deliver is important for the nation.