Stephen Read explains how we have developed the new Appeals service to look at the planning appeal journey and the work we are doing to link up with other projects in the wider planning sector. He also invites planning agents who make planning appeals on behalf of clients to help with our user research.
Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
Today, 23 June, is Public Service Day. To mark this important day, inspectors Menaka Sahai, Heidi Cruickshank and Richard Schofield share their thoughts on why they became an inspector and how the public service that they deliver is important for the nation.
Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.
Jerry Youle, Professional Lead for Local Plans, explains the role of local plans. He shares an insight into the work that goes into this vital aspect of the planning system, and celebrates a big milestone: the 1000th local plan submitted to the Planning Inspectorate.
Martin O’Brian is Head of Digital at the Inspectorate. In this blog post he looks at what lessons we have learned during the pandemic from a digital perspective.
Graham Stallwood reflects on the changes we made to keep casework moving during the Covid-19 pandemic, and looks to how we might operate in the future.