Head of operations Simone Wilding explains why passing the government service standard is good news for the Inspectorate’s applications service, and shares early previews of it in action
Could artificial intelligence bring efficiency savings, freeing up valuable time to focus on what matters most – quality decision-making? Claire Hamar, Head of Innovation and Improvement at the Inspectorate, explains more about a new project to explore the potential of artificial intelligence
David Price, Head of Operations and Lead for the Environmental Group at the Planning Inspectorate, reflects on the outcomes from COP26 and what our Environmental Policy means for our sustainability plans.
Today on International Men’s Day (19 November), a member of staff at the Planning Inspectorate (who remains anonymous) questions why mental health issues are such a taboo subject among men
Gail Larkin, Lead HR Business Partner and lead on equality, diversity and inclusion for employees at the Planning Inspectorate, reflects on the reasons behind the release of Inspectorate diversity statistics this week
Rebecca Phillips writes about the future of casework events and reflects on what we’ve learned from the Covid-19 pandemic when our hearings and inquiries moved online. Rebecca leads the work to create a sustainable and robust ‘operating model’ for the future.
Stephen Read explains how we have developed the new Appeals service to look at the planning appeal journey and the work we are doing to link up with other projects in the wider planning sector. He also invites planning agents who make planning appeals on behalf of clients to help with our user research.
Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
Today, 23 June, is Public Service Day. To mark this important day, inspectors Menaka Sahai, Heidi Cruickshank and Richard Schofield share their thoughts on why they became an inspector and how the public service that they deliver is important for the nation.
Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.
Jerry Youle, Professional Lead for Local Plans, explains the role of local plans. He shares an insight into the work that goes into this vital aspect of the planning system, and celebrates a big milestone: the 1000th local plan submitted to the Planning Inspectorate.