Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
Today, 23 June, is Public Service Day. To mark this important day, inspectors Menaka Sahai, Heidi Cruickshank and Richard Schofield share their thoughts on why they became an inspector and how the public service that they deliver is important for the nation.
Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.
Graham Stallwood reflects on the changes we made to keep casework moving during the Covid-19 pandemic, and looks to how we might operate in the future.