Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.
Dan is responsible for the Planning Inspectorate's customer strategy, ensuring that we deliver our strategic priority to be more customer focused. Dan is also responsible for creating a framework to capture and act upon customer feedback.
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About this blog
This blog helps customers understand the role of the Planning Inspectorate in the planning system, and shares insights about our work.