Service improvement

Transforming our services: Appeals, applications and examinations

Stephen Read, 22 June 2021 - Appeals, Applications, Digital, Examinations, Service improvement

Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.

The future here faster: Accelerating our digital transformation

Martin O'Brian, 7 May 2021 - Digital, Service improvement

Martin O’Brian is Head of Digital at the Inspectorate. In this blog post he looks at what lessons we have learned during the pandemic from a digital perspective.