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Service improvement

The path to better customer service starts with listening, understanding and acting on feedback

dancawdron, 1 July 2021 - Appeals, Performance, Service improvement

Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.

Transforming our services: Appeals, applications and examinations

Stephen Read, 22 June 2021 - Appeals, Applications, Digital, Examinations, Service improvement

Stephen Read introduces the work to improve our 3 service areas and how it will make it easier for customers to do business with us.

The future here faster: Accelerating our digital transformation

Martin O'Brian, 7 May 2021 - Digital, Service improvement

Martin O’Brian is Head of Digital at the Inspectorate. In this blog post he looks at what lessons we have learned during the pandemic from a digital perspective.

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This blog helps customers understand the role of the Planning Inspectorate in the planning system, and shares insights about our work.

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• Appeals Service: Four LPAs join Householder Appeals system trial November 25, 2024
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