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Performance

Striving for speed without compromising quality

Graham Stallwood, 24 October 2025 - Appeals, Applications, Examinations, Performance, Public service

Graham Stallwood, Chief operating officer for the Planning Inspectorate, reflects on the practical impact of the Planning Inspectorate’s work and gives his insights into our most recent performance update. 

Never mind the quality, feel the width

Richard Schofield, 21 November 2022 - Performance, Service improvement

Richard Schofield, Head of Inspector Profession, asks the question 'what is a “quality” decision?' and invites feedback on how we should define our approach.

The path to better customer service starts with listening, understanding and acting on feedback

dancawdron, 1 July 2021 - Appeals, Performance, Service improvement

Dan Cawdron, Customer Insights Lead, presents the results of the recent Institute of Customer Service business benchmarking, and looks at what the results mean for the organisation, the action we are going to take and what’s next.

We’ve kept casework moving during the pandemic, but what’s next?

Graham Stallwood, 7 May 2021 - Appeals, Applications, Coronavirus, Examinations, Performance

Graham Stallwood reflects on the changes we made to keep casework moving during the Covid-19 pandemic, and looks to how we might operate in the future. 

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This blog helps customers understand the role of the Planning Inspectorate in the planning system, and shares insights about our work.

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